Fixed – Print Spooler Crashing Faulting module name: hpb6sy2917_x64gui.dll

So your print spooler keeps crashing.  Chances are you applied a windows update to one of your HP printers.

I had this issue today on Windows 2008 R2, since I installed updates last night.  Specifically a driver update for the following printer:

HP Color LaserJet M553

When I got in this morning after the first person printed to it , it crashed the print spooler on the server.

Since you have a corrupt/bad driver you need to remove it, however you can’t because the print spooler won’t start its a catch 22.  The fix is this… (Backup your registry first please, I am not responsible for any damages)

  1.  Keep the print spooler stopped.
  2. Start>>Run>>regedit(Enter)
  3. Backup Registry – Click on computer>>File>>Export>>
  4. Edit>>Find>>type M553 in the search box.
  5. Click find next
  6. Every time you come across something on the left side right click and delete the key.
  7. F3 to find next and repeat this process until you delete all keys associated with the “M553” printer.
  8. After your done start the print spooler.  (It should now keep running)
  9. Reinstall the network printer and use the latest driver from HP

Also note that if any of your users computers connected to the printer after the update then you will also need to do this on their systems as well since more than likely their print spoolers are crashing as a result of the new driver as well.

You can use the same method to fix other print spooler issues as a result of driver updates. If you have a corrupt driver or bad driver as a result of a windows update you can use this same technique.  You need to make sure you remove any keys associated with the printer and then you can reinstall it and it will work fine.  Again using the search in the registry.

Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: hpb6sy2917_x64gui.dll, version:, time stamp: 0x5553b101
Exception code: 0xc0000005
Fault offset: 0x00000000000c312a
Faulting process id: 0x1554
Faulting application start time: 0x01d0dc0aa4bd5170
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll
Report Id: e969f0cf-47fd-11e5-8a98-9c8e990f7680

Installing Ubuntu 12.04 LTS – Dell Latitude D610

1. I am installing Ubuntu 12.04 LTS release right now on a used old Dell Latitude D610 that I got 2nd hand its been collecting dust, I figured might as well try out this new release that everyone is talking about. So far so good… I put a used drive in the laptop and it had an old install of xp on it, so I did a custom partion setup deleted all, created swap of 4gb, and the rest of the drive mount point \ for the OS. It detected network no problem because it asked me if I wanted to download updates while it installed… (how cool is that.) I wish windows did that… it would really save some time installing sp’s post install. Okay I am going through this from a user’s perspective bare with me.

I will write more later…

2. Ok I am back install is done, no prompts since last time except for a you must restart. I pressed restart and system seemed to freeze… didn’t say whether or not I should take out the cd or not… confused. I am hard resetting… I have a black screen.

3. Slow than Windows 7 on this laptop so far. Somethings very wrong… this is way to slow.

4. Checking for updates… I tried to install vlc player… and it kept asking for a password. The only one I gave it so far didn’t work. (nice!) failure. To install or remove software, you need to authenticate… no password works.. Ok my fault cap locks was on somehow, by default?

5. Tried to update from shell, did a SU root password doesn’t work. What password could this be?

6. I was able to install VLC player from their market place.. after having to put a password in again. This time without the CAPS lock on. Success!

7. I performed all os updates and did another reboot, still slow.

8. Installing Chrome browser. I had to pick which OS, it had the right one by default. 32 bit .deb. I went to the dashboard and was able to search for chrome and drag it to the launcher, logged into chrome and my extensions syched and I had my bookmarks. Nice!

9. I went through all the options in the control panel, I changed the background to a simplier non-high res photo system response seems better now. No other tweaks I could fine.

10. Installed filezilla, I really do like the software center.

11. Looking through the software available – the application ubuntu software center had closed unexpectedly…. what? Sure I will report it to ubuntu to help prevent in the future.

12. Installed Vagalume, client. Great I am streaming music… nice interface! Music is nice and clear, no issues.

13. Installing drop box. I really hope microsoft comes up with a linux client for sky drive soon. I got this message, drop box is running from unsupported location.. what?

14. I was sent to the drop box site to download it again… confused. Lets try from command line, I did the two command lines and up and running. They should fix it so it works with the ubuntu software installer. failure for ubuntu for not testing this I think. I have dropbox syncing , I adjusted the download bandwidth settings since its now trying to download over 2gb I limited it to 50kb/s.

15. Taking a break, streaming music with Vagalume and letting my dropbox synch changing synch upload/download to 100kb/s. Drop box closed when I closed the shell window… had to restart dropbox from dashboard.